Terms & Conditions

Customers are important to us, without them we would not exist. We will use our best endeavours to keep all of our customers happy, to supply them with the right equipment, at the right price within an agreed timescale. Occasionally things do go wrong. We will do our best to ensure that if we make an error, we will do our utmost to put things right.

The goods are sold at the price on our web site at the date that we receive the order from you. Prices are subject to alteration at any time without notice. All prices quoted exclude any delivery charges that may apply. 

Please read our  Customer Internet Privacy Statement and Customer Care section. This tells you how we secure your data and our customer care policy.

Normal delivery is by carrier. We will endeavour to ship within 24 hours of receiving an order. Delivery will take between 24 hours and 28 days depending on the method selected and the world geographical location. If an unusual situation such as a lack of stock occurs we shall contact you directly by e-mail or telephone. If we have a delay on delivery for any reason, you are entitled to cancel the order without penalty providing that it has not already been dispatched.  Whilst we endeavour to meet delivery deadlines, we cannot be held liable for late delivery by our agents therefore delivery times are at the customers risk. Damages and short deliveries should be notified within 2 working days by email -  [email protected].

Carriage Charges
We charge carriage at cost. See below for further details. The prices on the site checkout are indicative. However should the final cost significantly exceed the estimated charge, we will contact you prior to shipment. You have the right to cancel the order should you consider the charge to be excessive. Note that we choose the cheapest method this means that we will select the most cost efficient method of delivery which may be a next day carrier which could cost £6.50.

We accept all card types except American Express. Bank Transfers are accepted but will need to be cleared prior to shipment. All prices are shown as an 'invitation to treat'. 
Payment is not taken from your card account until the day we ship the goods. 
All card data is processed through HSBC Secure ePayments and is not processed in house.
If this is a worry for you please ring and we will process your order over the phone. 

All prices are inclusive of UK VAT (20%). This is levied on all goods shipped within the European Community. For countries outside of the EC, the tax is removed by us prior to shipment. This can be calculated by dividing the price by 1.2.

Should you need to return the item for any reason, please email [email protected]  for a "returns authorisation" (See our  Delivery and Returns section for further details). 

If there is a fault with the goods we shall undertake to repair or replace the item at our discretion. The basis for the guarantee will be that as supplied by the manufacturer. The repaired / replaced item if found to be faulty will be shipped back to you free of charge. (See our Delivery and Returns section  for further details). This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English law.

Delivery of an order acknowledgement does not indicate acceptance of an order.

Errors, Images and Descriptions:
Norfolk Marine will not be responsible for typographical, pricing or other errors and reserves the right not to process orders based on such errors. Norfolk Marine takes great care with the colours and descriptions of the products, as they appear online. The limitations colour representation on monitors and software may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change without notice. Norfolk Marine reserves the right not to process orders for any other reasonable reason as otherwise determined by Norfolk Marine. 

Norfolk Marine and the Norfolk Marine logo are trademarks of Norfolk Marine (Chandlers) Ltd. Norfolk Marine disclaims proprietary interest in the marks and names of others. All other brand names, product names, titles and images used in this site are trademarks, trade names or copyright of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.

Stock levels and Despatch
Orders received before 2pm Monday to Friday will be despatched the same day provided we have your items in stock. Items ordered after 2pm Friday and over a weekend will be despatched Monday. Items despatched on Friday are for delivery the following week. Items ordered over a Bank Holiday will be despatched the next working day. Stock levels are indicative only due to rapidly changing levels of stock.

Limitation on Liability
In no event will Norfolk Marine (Chandlers) Ltd be liable to any part for any direct, indirect, special or consequential damages for any use of this site, or on any other hyperlinked web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if Norfolk Marine (Chandlers) Ltd and its web site is expressly advised of the possibility of such damages.

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright.

These terms and conditions are governed by the laws of England. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English courts. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply.

Company name: Norfolk Marine (Chandlers) Ltd
Address: Church Road, Wroxham, Norwich. NR12 8UG. United Kingdom.
Tel: +44 (0)1603 783150
Fax: +44 (0)1603 782471
Email:  [email protected]
Website:  www.norfolkmarine.co.uk
Registered office:  Towlers Court, 30A Elm Hill, Norwich, Norfolk. NR3 1HG
Company no: 4306860
Registered: England and Wales
VAT registration number: 394 3611 39